Refund & Cancellation Policy

Last Updated: December 24, 2025

This Refund & Cancellation Policy applies to all consulting and "Done-For-You" services provided by Morrell Strategy LTD (“we”, “us”, “our”).

1. Strictly Business-to-Business (B2B)

Our services are designed and marketed exclusively for businesses, limited companies, and professional entities. By purchasing our services, you confirm that you are acting in the course of a trade, business, craft, or profession. Consequently, statutory consumer cancellation rights (such as the 14-day cooling-off period under the Consumer Contracts Regulations 2013) do not apply to these transactions.

2. All Sales Are Final

Due to the digital, intangible, and highly customized nature of our content strategy and consulting services:

  • No Change-of-Mind Refunds: We do not offer refunds if you change your mind, decide the strategy is no longer needed, or find you are unable to implement the recommendations provided.

  • Service Commencement: Work is deemed to have commenced once the initial discovery call has taken place or the shared project environment (Notion/Google Drive) has been initialized. Once work has commenced, no refunds will be issued for the current billing period or project milestone.

3. Subscription Cancellations

For recurring consulting plans:

  • You may cancel your subscription at any time.

  • To avoid being billed for the next cycle, cancellation must be submitted at least [Insert Number, e.g., 7] days before your next billing date.

  • No partial refunds will be given for unused time within a billing month. You will continue to have access to Slack, WhatsApp, and strategy materials until the end of your paid period.

4. Service Failure & Remedies

We strive for excellence, but we recognize that unforeseen circumstances can occur. A "Service Failure" is defined as a material failure by Morrell Strategy LTD to deliver the hours or deliverables specified in your Statement of Work.

In the event of a Service Failure, the following remedies apply:

  1. Rescheduling: If a consultation call is missed due to our error, we will reschedule the session at your earliest convenience.

  2. Service Credit: If a specific deliverable is delayed significantly beyond the agreed timeline due to our error, we may, at our discretion, offer a service credit toward future work.

  3. Pro-Rata Refund: If we are permanently unable to fulfill the remainder of a contract (e.g., due to long-term illness or company dissolution), a pro-rata refund will be issued for the portion of the service that was paid for but not delivered.

5. Chargebacks and Payment Disputes

We prefer to resolve any issues directly via dom@morrellstrategy.com. As we maintain detailed logs of all digital deliveries (Loom videos, Notion updates, and Slack history), we will provide this evidence to Stripe or Wise to contest any "friendly fraud" or unauthorized chargeback attempts.